Nortel Networks DMS/MSL-100 Instrukcja Użytkownika Pobierz pdf (Strona 54)

54 Symposium Call Center Server

Configuring the switch Standard 1.0

Overview of configuring switch resources

Introduction

You must ensure that the following resources are correctly configured on the

switch:

! RAN and music routes

! ACD groups and su/jointfilesconvert/26718/bgroups

! hunt groups

! directory numbers (DNs)

! agent phonesets

! agent logon IDs

Note: The resources configured on the switch must have matching data

configured on Symposium Call Center Server. If, at any time, you edit any of the

data on Symposium Call Center Server, you must reconfigure the resource on

the switch.

Configuring the switch to communicate with Symposium Call Center

Server

To enable Symposium Call Center Server to communicate with the switch,

perform the following tasks on the switch:

! Configure the switch to enable it to connect with the server. This involves

datafilling the following tables: SCAICOMS, SCAISSRV, SCAIPROF,

CUSTNTWK, BGDATA, and SCAIGRP.

! Configure recorded announcements (RANs) and music routes.

! Configure ACD groups. Each Controlled Directory Number (CDN),

primary or supplementary ACD-DN, and phoneset must be assigned to an

ACD group.

! Configure ACD su/jointfilesconvert/26718/bgroups. You can use su/jointfilesconvert/26718/bgroups to divide agents into

smaller groups for support and monitoring. Each subgroup can be assigned

a supervisor.

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Nortel Networks DMS/MSL-100 Instrukcja Użytkownika Strona 54