Nortel Networks DMS/MSL-100 Instrukcja Użytkownika Pobierz pdf (Strona 18)

18 Symposium Call Center Server

Getting started Standard 1.0

! Interactive Voice Response (IVR) voice ports are controlled by IVR and

monitored by Symposium Call Center Server

! Symposium Call Center Server performs the call routing, IVR controls the

voice response system, and Symposium TAPI Server/Symposium Agent

controls softphones and screen pops

! agent positions are controlled by TAPI Server/Symposium Agent (or

desktop CTI) and monitored by Symposium Call Center Server

! call queues and agent positions are monitored by third-party applications,

such as voice recorders

Note: For more information, see the LinkPlexer 1.2 Installation and

Configuration Guide.

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Nortel Networks DMS/MSL-100 Instrukcja Użytkownika Strona 18