Nortel Networks P0887496 Instrukcja Użytkownika Pobierz pdf (Strona 7)

P0887496 01 Norstar PC Console 1.1 User Guide

Introduction to Norstar PC Console

Norstar PC Console is an application that provides centralized call management and call

activity reporting capability to a business. Norstar PC Console runs on one or more Pentium™

Class personal computers (PCs) under a compatible Windows operating system.

You can customize the way Norstar PC Console is set up to best suit your company’s call man-

agement requirements. A telephone attendant uses the graphical user interface to:

•originate calls

• answer and manage multiple calls

• view a company’s name before answering the call

• record, add and change caller information for future use

• quickly access information about the caller

• transfer calls to employees or their voice mail

• send the caller’s name to the employee’s Norstar telephone display

• park calls and page employees

• view information in a Directory about your company’s employees such as their extension

number, person status and telephone status

• create and print reports showing how incoming calls were handled

• view the status of all extensions in the company’s Norstar ICS system

About this guide

This document describes how Norstar PC Console works and how to use it in your company.

The instructions in this guide are intended for experienced PC users. The Norstar PC Console

User Guide is organized as follows:

Introduction to

Norstar PC Console

provides an overview of how this guide is organized,

offers references and discusses using shortcut keys

and right-click mouse capability.

Understanding

Norstar PC Console

explains how Norstar PC Console works and

explains the features available with Norstar PC

Console.

Getting started

describes how to start, minimize, maximize and

close the Norstar PC Console Server and Attendant

programs and how to change the different Attendant

setups.

Working with the Attendant

main window

focuses on the components of the Norstar PC

Console Attendant main window.

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Nortel Networks P0887496 Instrukcja Użytkownika Strona 7