Nortel Networks P0887496 Instrukcja Użytkownika Pobierz pdf (Strona 11)

P0887496 01 Norstar PC Console 1.1 User Guide

Understanding Norstar PC Console

Norstar PC Console is a client/server software application that consists of the following three

interrelated programs operating together under a Windows operating systems:

• Server program. Refer to Server program

on page 5

• Attendant program. Refer to Attendant program

on page 5

• Reports program. Refer to Reports program

on page 6

Server program

The Server program communicates with your Norstar Integrated Communication System (ICS)

initiating Norstar telephone functions such as transferring calls, placing calls on hold and

parking calls.

The Server program talks with one or more Attendant programs. An Attendant program can be

either on the same PC as the one with the Server program or on a separate PC connected via

a Local Area Network (LAN).

The Server program receives:

• notification of all incoming calls

• status changes of all telephones attached to the Norstar ICS

The Server program collects and manages call-processing information in a database that can

be used for reporting purposes.

Attendant program

The Attendant program has an easy-to-use graphical user interface. The Attendant main

window displays information about incoming callers and includes a Company Directory with

employee names, telephone status (such as on-hook, off-hook, do not disturb and call

forward) and personal status (None, Not at desk and Out of office). The Directory can be

searched from the Attendant main window.

Attendant PCs can be either main, assistant, overflow or backup. For more information, refer to

Types of attendant setups

on page 13 . Incoming calls can be transferred to an extension, a

voice mailbox or to an external number.

Your company can be set up with more than one attendant. Norstar PC Console can also be

set up to provide call coverage for assigned groups of employees. In this setup, you are

notified of calls to assigned employees and can answer calls when those employees cannot.

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Nortel Networks P0887496 Instrukcja Użytkownika Strona 11