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228 Chapter 19 System monitoring and troubleshooting
N0060612N0060612
To check for trunk line dial tone to the ATA 2
1 Disconnect the ATA2 external line from the BCM system and connect the data device directly
to this external line.
2 Make a call.
3 If the problem continues, the device or the external line is possibly at fault.
4 Plug the device into a different line.
5 If the problem continues, the device is possibly at fault.
For more information about ATA2, contact your customer service representative.
- Maintenance Guide 1
- Trademarks 2
- SOFTWARE LICENSE 3
- N0060612 4
- Task List 5
- Contents 9
- Regulatory information 17
- EMI/EMC (FCC Part 15) 18
- Important safety instructions 19
- Use of a music source 20
- Enhanced 911 configuration 21
- Radio-frequency interference 21
- 22 Regulatory information 22
- Additional safety information 23
- 24 Regulatory information 24
- Chapter 1 25
- 26 Chapter 1 Getting started 26
- Chapter 1 Getting started 27 27
- Related publications 29
- How to get help 30
- Chapter 2 31
- BCM200 main unit 32
- BCM400 main unit 34
- BCM400 advanced function tray 37
- Media services card (MSC) 41
- Main card 43
- Main card connections 44
- PCI riser card 45
- Data networking components 46
- I/O interface card 48
- MBM bays and backplane 50
- Media bay modules (MBMs) 51
- Figure 27 DTM faceplate 54
- 1Aux 2 3 4 55
- 87 6 Aux5 55
- Figure 29 BRIM faceplate 56
- Figure 30 GATM faceplate 56
- 4x16 media bay module 58
- Digital drop and insert MUX 61
- BCM400 expansion gateway 62
- BCM components 63
- BCM400 redundant power supply 64
- Uninterruptable power supply 66
- Hard disk 66
- RAID upgrade kit 67
- Cooling fan 68
- Field replaceable units (FRU) 69
- Table 17 MBM 71
- Telephones and adapters 72
- ABC DEF 73
- GHI JKL MNO 73
- PQRS TUV WXYZ 73
- Accessories 75
- Chapter 3 77
- Media bay module LEDs 79
- DTM LEDs 80
- Figure 47 DTM LEDs 81
- Table 21 DTM LED functions 81
- BRIM LEDs 82
- Chapter 4 83
- Chapter 5 87
- Electrical requirements 88
- Analog loop 89
- Basic hardware 89
- Optional equipment 89
- Other hardware and tools 90
- Chapter 6 91
- Unpacking the main unit 92
- Install rack-mount 93
- Figure 55, or Figure 56) 94
- N0060612N0060612 100
- Chapter 7 101
- Unpacking the expansion unit 102
- Installing the expansion unit 102
- Figure 60 DS256 cable 103
- Table 24 DS256 cable pinout 103
- (see Figure 61) 104
- Chapter 8 105
- Selecting trunk MBMs 106
- To select trunk MBMs 106
- Selecting station MBMs 108
- To select station MBMs 108
- Determining system capacity 109
- Setting offsets 110
- Determining bus requirements 111
- Single-density modules 112
- Double-density modules 112
- To determine bus requirements 113
- Assigning DS30 resources 114
- 3/5 bus split 115
- Setting MBM DIP switches 120
- DTM switch settings 121
- DDIM switch settings 122
- BRI switch settings 123
- CTM switch settings 123
- CTMs and CTM8s 124
- GATM switch settings 125
- 4x16 switch settings 126
- (DNs) for each DS30 bus 127
- Table 39 ASM 8 settings 128
- DSM switch settings 130
- FEM switch settings 133
- BCM400 expansion gateway MBMs 134
- Installing an MBM 135
- Chapter 9 137
- To connect power and wiring 138
- Wiring the MBMs 140
- 1 2 3 4 5 6 7 8 142
- 6 5 4 3 2 1 142
- To connect the GATM 143
- Table 48 DSM wiring chart 146
- Table 49 ASM wiring chart 147
- Wiring the FEM 148
- To connect the fiber cables 148
- Setting DNs and port numbers 149
- MBM combinations 150
- Fully-loaded setup 151
- DECT combinations 153
- Changing configurations 154
- System setup 155
- Connecting the cards 156
- To connect the modem 157
- Table 59 V.35 adapter cable 158
- Installing the cards 159
- Chapter 10 161
- Installing IP Phones 165
- Moving telephones 166
- Chapter 11 167
- Installing the ATA2 168
- To connect the ATA2 169
- Mounting the ATA2 169
- To mount the ATA2 on a wall 170
- Configuring the ATA2 172
- Chapter 12 173
- Figure 87 Audio input jack 174
- Music-on-hold specifications 175
- Next step 176
- Chapter 13 177
- To configure your computer 179
- Null modem cable setup 180
- Software keycode 181
- Chapter 14 183
- Initial parameters overview 184
- Startup parameters overview 185
- Chapter 15 187
- To enter the keycodes 188
- To configure the IP address 188
- To configure the modem 189
- To select the region 189
- To initialize voice mail 190
- Chapter 16 193
- Prerequisites 194
- Accessing the BCM system 194
- To connect to the BCM system 195
- To enter a keycode 195
- To configure IP Phones 200
- To configure SNMP settings 201
- To create user accounts 203
- Chapter 17 205
- Startup Profile requirements 206
- Configuring basic parameters 207
- Chapter 18 211
- To configure the MBM 212
- Configuring modem settings 213
- Checking for software updates 213
- Configuring voice mail 213
- Customizing security policies 213
- Performing a backup 214
- Chapter 19 215
- System status display LEDs 216
- Monitoring the RAID LEDs 219
- To determine RAID status 220
- RAID disk mirroring 221
- To access disk mirroring 222
- Table 82 Step table 225
- BCM system does not function 226
- ATA2 does not function 227
- Chapter 20 229
- Special tools 231
- Performing a system shutdown 231
- Figure 111 241
- Remove the 245
- Slide cover open 245
- Lift cover at rear 245
- Slide cover 247
- Press cover down 247
- Install the top 247
- Chapter 21 249
- Removing an MBM 250
- Chapter 22 253
- Installing a RAID system 255
- Removing a hard disk cage 258
- Installing a hard disk cage 261
- To install a hard disk cage 262
- Chapter 23 275
- Unfasten BCM200 277
- MSC guide bracket 277
- BCM200 MSC guide bracket 277
- I/O Card 277
- Table 83 Power supply LED 282
- Remove the inner 289
- Fasten power supply 291
- Chapter 24 299
- To remove the WAN card 301
- Installing the WAN card 302
- Base function tray extension 305
- MSC mounting screws 305
- PEC III slots 305
- To remove the modem card 307
- Installing the modem card 309
- To install a modem card 309
- Figure 167 Modem port label 310
- Replacing memory 315
- To remove a DIMM card 317
- To install a DIMM card 318
- Chapter 25 323
- Removing a BCM400 cooling fan 324
- Removing a BCM200 cooling fan 329
- Power supply 333
- Troubleshooting cooling fans 334
- Appendix A 335
- Appendix B 337
- Appendix C 339
- Appendix D 343
- Appendix E 347
- Appendix F 349
- Appendix G 351
- Caller ID display formats 355
- GASM8 parameters 371
- ISDN line services 374
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