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330 Basic Emergency Services When VO Logged Out
New functionality is introduced: to provide the ability for the logged out
phone to make ESA calls and receive callbacks, temporarily register with
the Call Server. The registration begins as the user tries to make a call
from the logged out phone by going off hook or pressing the primary key,
or using the handsfree or headset.
Making an ESA Call From a Logged Out Phone
The Call Server is provisioned with a pool of Emergency Terminal Numbers
(TNs) referred to as Emergency Services Access Terminal Number (ESTN)
in this document. The ESTN is allocated from this pool to register the
logged out phone.
As the logged out phone registers with the Call Server using the allocated
ESTN, the key presses are transmitted to the Call Server according to the
existing operation, so the Call Server is fully responsible for initiating the
call. The Call Server normally provides the dial tone and collects the digits.
The logged out phone can make ESA calls only. The configured ESTNs are
fully restricted. As the Directory Number (DN) translation is complete, the
Call Server checks the type of the DN and proceeds with the call only if an
Emergency Services Access Directory Number (ESDN) or other locally
routed emergency DNs as defined per ESA feature is dialed.
Scenario: Process Event In VO Logout State
Receiving ESA Callback
After the ESA call is complete (released by one of the parties), the logged
out phone registers with the Call Server for a preconfigured per iod of time
(20 minutes by default). During this time the phone continues to use the
ESTN allocated for the ESA call.
The logged out phone can receive calls from any source during this period,
which makes it possible to receive ESA callbacks from PSAP or local
security service.
As the preconfigured time out is complete, the Call Server unregisters the
phone. The phone moves to the or iginal logged out state and the phone
ESTN becomes available to other ESA calls from any other VO logged
out phone.
ESA Call Processing
The ESA call from the logged out phone is processed in the same way as
the ESA call from a normally registered phone. The information configured
in the emergency TN block is provided to the OSN phone/terminal. This
includes
•
Name: LoggedOut.
Nortel Communication Server 1000
Branch Office Installation and Commissioning
NN43001-314 01.02 Standard
Release 5.0 20 June 2007
Copyright © 2007, Nortel Networks
.
- Branch Office Installation and 1
- Commissioning 1
- Revision history 3
- 4 Revision history 4
- Bandwidth Management 55 6
- Office 121 7
- Planning and management 179 9
- Adding a Branch Office 191 9
- Main office configuration 209 10
- Branch Office configuration 255 10
- MG 1000B telephones 263 11
- Dialing plan configuration 291 11
- List of terms 411 14
- Procedures 14
- 16 Contents 16
- New in this release 17
- Media Card MC32S 18
- How to get help 19
- 20 How to get help 20
- Overview 21
- What is Branch Office? 22
- What is Branch Office? 23 23
- 24 Overview 24
- Figure 1 24
- MGC Serial Ports 26
- CEMux Support 27
- Clock References 28
- 30 Overview 30
- Figure 2 30
- MG 1000B Core 31
- MG 1000B Chassis 32
- Card slots 32
- MG 1000B Expander 33
- Signaling Server 34
- Network Routing Service (NRS) 35
- Telephones 36
- Firmware download 37
- Voice Gateway Media Card 37
- Analog or digital trunk cards 38
- Analog or digital line cards 38
- Lineside cards 38
- Figure 4 39
- MGC Network Connections 40
- Figure 6 41
- 42 Overview 42
- Figure 7 42
- Figure 8 43
- Figure 9 43
- 44 Overview 44
- Figure 10 44
- Figure 11 45
- 46 Overview 46
- Figure 12 46
- Capacity 47
- Software requirements 47
- 48 Overview 48
- IP Phone firmware 49
- Package Combinations 50
- Supported applications 50
- Survivability 50
- Survivability 51 51
- Active Call Failover 52
- ACF mode 53
- 54 Overview 54
- Codec negotiation 56
- SIP example 57
- 58 Bandwidth Management 58
- Codec selection 59
- Codec selection algorithms 59
- H.323 Master/Slave algorithm 59
- SIP Offer/Answer model 60
- Configuration rules 62
- Network Planning 62
- Enabling codecs 63
- 64 Bandwidth Management 64
- Figure 13 64
- Configuring a codec 64
- Configuration using LD 117 66
- Maintenance commands 67
- 68 Bandwidth Management 68
- Figure 15 68
- Maintenance using LD 117 69
- Description 70
- Call scenario 72
- 74 Bandwidth Management 74
- Figure 18 74
- Figure 19 75
- Limitations 76
- Advanced Configuration Notes 78
- Procedure 2 85
- PRT INTERZONE command 89
- 90 Bandwidth Management 90
- Figure 24 90
- Dialing Plan Overview 91
- 92 Bandwidth Management 92
- Figure 25 92
- Figure 26 93
- General legend 93
- Common details 94
- Figure 29 97
- Figure 31 99
- 100 Bandwidth Management 100
- Figure 32 100
- Figure 33 101
- Branch Office 102
- Figure 35 103
- Management 104
- NN43001-314 01.02 Standard 105
- Release 5.0 20 June 2007 105
- 106 Bandwidth Management 106
- Figure 37 106
- Provisioning example 106
- Procedure 3 106
- Figure 38 107
- Figure 41 113
- 114 Bandwidth Management 114
- Figure 42 114
- Network using CDP only 115
- 118 Bandwidth Management 118
- Figure 46 118
- Network using CDP only 119 119
- Figure 47 119
- 120 Bandwidth Management 120
- Network Wide Virtual Office 121
- Operating parameters 122
- Feature interactions 122
- Feature packaging 123
- Feature implementation 123
- Feature operation 125
- Bandwidth Management 127
- Figure 48 128
- ALTPrefix 129
- Dialing plans 131
- Figure 49 132
- Description 133 133
- Figure 50 134
- ATTENTION 135
- Figure 51 136
- Description 137 137
- Figure 52 137
- Description 139 139
- Figure 53 139
- Office telephone 139
- Office te" (page 139)) 141
- Sample printout 146
- Zone configuration 147
- Accessing the Zones web page 147
- Figure 56 148
- Diagnostics 149
- Element Manager diagnostics 150
- Diagnostics 151 151
- Figure 58 151
- System Maintenance web page 151
- Figure 59 152
- Diagnostics 153 153
- Figure 60 153
- Procedure 6 153
- Show Status 153
- Figure 61 154
- Maintenance 155
- Procedure 7 156
- Figure 62 156
- Suppress alarms 157
- Contents 159
- Introduction 160
- Licensing 163
- Virtual Trunks 164
- IP Phone calls 165
- Vacant Number Routing 165
- Time of Day 166
- Conference calls 167
- Local Mode operation 168
- Points to remember 170
- Multiple Appearance DN (MADN) 172
- Emergency services 172
- Abbreviated Dialing 174
- Figure 65 177
- Planning and management 179
- Branch Office dialing plan 181
- Emergency Services 182
- Music on Hold 182
- ESN Access Codes 182
- Provisioning the IP Phones 182
- Zone configuration description 184
- Telephony Manger 3.1 186
- Automatic Set Removal 186
- Traffic measurement 186
- Call Detail Recording (CDR) 187
- 188 Planning and management 188
- System security 189
- Unauthorized access 189
- 190 Planning and management 190
- Adding a Branch Office 191
- Main office requirements 192
- Optional features 193
- Branch Office requirements 193
- Implementation summar y 194
- Implementation summary 195 195
- 196 Adding a Branch Office 196
- 200 Adding a Branch Office 200
- Requirements 201
- Conversion 202
- Implementation summary 203
- Delivery Card 204
- 3. Archived database 204
- Conversion 205 205
- Main office configuration 209
- Zone parameters 210
- Commissioning (NN43001-313) 212
- 214 Main office configuration 214
- Figure 67 214
- Figure 68 214
- Procedure 10 215
- 218 Main office configuration 218
- Procedure 12 218
- 220 Main office configuration 220
- MG 1000B platform hardware 221
- Readiness checklist 222
- Tools checklist 223
- Items required 223
- Figure 69 224
- Figure 71 226
- Installing cards 227
- Installing a Signaling Server 228
- Figure 75 229
- Preparing for rack-mounting 230
- Figure 77 231
- Left hing e mount 231
- Figure 78 231
- Right hing e mount 231
- Rack-mounting 232
- Figure 83 236
- Figure 84 237
- Figure 85 237
- MAC address 237
- Figure 86 238
- Materials required 240
- Signaling Server tools 241
- Signaling Server port speed 243
- Figure 88 245
- Back of MG 1000B Core 245
- Procedure 22 247
- Connecting the Ethernet ports 247
- Figure 89 248
- Installing MG 1000B Hardware 249
- Installing the cards 250
- Removing the SSC card 250
- Installing the MGC card 251
- Installing the CP PM card 252
- Branch Office configuration 255
- 260 Branch Office configuration 260
- Figure 92 260
- 262 Branch Office configuration 262
- MG 1000B telephones 263
- 264 MG 1000B telephones 264
- Password requirements 265
- 266 MG 1000B telephones 266
- Figure 98 269
- Set-Based Installation Step 7 269
- Figure 99 269
- Branch User Config 270
- 272 MG 1000B telephones 272
- Figure 101 272
- Branch User ID 272
- Figure 102 272
- Branch password 272
- Figure 103 273
- Main Office Terminal Number 273
- Figure 104 273
- Main office password 273
- Survivability test 276
- 278 MG 1000B telephones 278
- Procedure 26 278
- Using the IP Phones 281
- Changing the SCPW 282
- Telephone Options 282
- Using the IP Phones 283 283
- Figure 106 283
- Options menu 283
- Using the IP Phones 285 285
- Figure 108 285
- Figure 109 285
- Test Local Mode 286
- Set-Based Removal 287
- Analog devices 288
- Digital devices 288
- 290 MG 1000B telephones 290
- Dialing plan configuration 291
- On-net dialing plan options 293
- Off-net dialing plan 293
- SIP/H.323 zones 294
- Zone-based digit manipulation 295
- CLID composition 296
- Normal Mode 297
- Configuring the dialing plan 298
- 306 Dialing plan configuration 306
- Procedure 34 306
- Configuring the NRS database 306
- Figure 111 306
- Customer number = 0 310
- 312 Dialing plan configuration 312
- Figure 115 312
- Procedure 36 312
- 314 Dialing plan configuration 314
- Routing ESA calls 316
- Emergency call routing 316
- Procedure 37 319
- Configuring the main office 319
- Procedure 38 324
- Configuring the Branch Office 324
- Configuring the NRS 325
- Testing the number 325
- Procedure 40 326
- Figure 116 327
- CLID verification (CLIDVER) 328
- Networked M911 328
- Logged Out 329
- Receiving ESA Callback 330
- ESA Call Processing 330
- CLID Composition 331
- ESA VO Logout Timer 331
- Keeping Logged Out State 332
- Configure ESA Data Block 333
- Warm Start 333
- Active Call Fail Over 334
- Context Sensitive Soft Keys 334
- Element Manager 335
- Step Action 342
- In LD 49, configure IDC 342
- Maintenance and diagnostics 345
- Procedure 46 348
- Troubleshooting 349
- Signaling Server CLI commands 354
- Call Server commands 355
- Print PVQ statistics 358
- Print inventory 358
- Appendix A 361
- Preprogrammed data 361
- Passwords and codes 362
- Default numbering plan 362
- First digits 363
- Important extension numbers 363
- Flexible Feature Codes 364
- SDI ports 364
- Modem port 365
- ESDI settings 365
- Trunk routes 366
- System parameters 367
- Customer data 367
- Trunk models 367
- Telephone models 370
- Appendix B 371
- Assumptions 372
- Calculations 373
- Bandwidth requirements 377
- Procedure 50 378
- With no local conference 379
- Procedure 52 380
- Calculations 381 381
- Procedure 53 381
- (CallPilot) capability 381
- Appendix C 383
- Call Scenarios 384
- Configuration example 385
- Uniform Dialing Plan 387
- Main office 389
- NRS configuration 390
- Group Dialing Plan 392
- Transferable DN 399
- Figure 123 400
- Transferable DN 401 401
- Figure 124 401
- Call Scenario 402
- Configuration for TNDN 402
- Appendix D 405
- Provisioning 406
- Call example 409
- List of terms 411
- 412 List of terms 412
- List of terms 413 413
- 414 List of terms 414
- List of terms 415 415
- 416 List of terms 416
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