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Part No. N0008714 0222 November 2004CallPilot 100/150Desktop Messaging Installation and Maintenance Guide

10 Chapter 1 Requirements for installing Desktop MessagingN0008714 02

11CallPilot Desktop Messaging Installation and Maintenance GuideChapter 2Configuring your system for Desktop MessagingBefore you install Desktop Messa

12 Chapter 2 Configuring your system for Desktop MessagingN0008714 02Configuring IMAP/LDAP/SMTP servers for Desktop MessagingCallPilot supports IM

Chapter 2 Configuring your system for Desktop Messaging 13CallPilot Desktop Messaging Installation and Maintenance GuideConfiguring environments w

14 Chapter 2 Configuring your system for Desktop MessagingN0008714 02

15CallPilot Desktop Messaging Installation and Maintenance GuideChapter 3Installing and configuring Desktop MessagingIt takes approximately 10 minutes

16 Chapter 3 Installing and configuring Desktop MessagingN0008714 02Uninstalling an earlier version of Desktop MessagingIf the subscriber has Desk

Chapter 3 Installing and configuring Desktop Messaging 17CallPilot Desktop Messaging Installation and Maintenance GuideInstalling Desktop Messagin

18 Chapter 3 Installing and configuring Desktop MessagingN0008714 02Installing only the CallPilot PlayerIf you want only the CallPilot Player func

Chapter 3 Installing and configuring Desktop Messaging 19CallPilot Desktop Messaging Installation and Maintenance GuideInstalling Desktop Messagin

2N0008714 0.1CallPilot 100/150Desktop Messaging Installation and Maintenance GuideCopyright © 2004 Nortel NetworksAll rights reserved. 2004.The inform

20 Chapter 3 Installing and configuring Desktop MessagingN0008714 028 Click the Next button.The Destination Folder screen appears.9 Click the Next

Chapter 3 Installing and configuring Desktop Messaging 21CallPilot Desktop Messaging Installation and Maintenance Guide11 Select the check boxes f

22 Chapter 3 Installing and configuring Desktop MessagingN0008714 0215 Click the Next button.The CallPilot Mailbox Number screen appears.16 Enter

Chapter 3 Installing and configuring Desktop Messaging 23CallPilot Desktop Messaging Installation and Maintenance Guide19 Click the Next button.Th

24 Chapter 3 Installing and configuring Desktop MessagingN0008714 0220 Click the Next button.The installation progress bar appears and indicates t

Chapter 3 Installing and configuring Desktop Messaging 25CallPilot Desktop Messaging Installation and Maintenance GuideInstalling Desktop Messagin

26 Chapter 3 Installing and configuring Desktop MessagingN0008714 027 Select the check boxes for the email clients that you use.Internet Mail clie

Chapter 3 Installing and configuring Desktop Messaging 27CallPilot Desktop Messaging Installation and Maintenance Guide10 Click the Next button.Th

28 Chapter 3 Installing and configuring Desktop MessagingN0008714 0214 Click the Next button.The CallPilot Server Settings screen appears.15 In th

Chapter 3 Installing and configuring Desktop Messaging 29CallPilot Desktop Messaging Installation and Maintenance GuideIf you are installing Deskt

3CallPilot Desktop Messaging Installation and Maintenance GuideContentsChapter 1Requirements for installing Desktop Messaging . . . . . . . . . . . .

30 Chapter 3 Installing and configuring Desktop MessagingN0008714 02After you install Desktop MessagingAfter you install Desktop Messaging:• Set t

Chapter 3 Installing and configuring Desktop Messaging 31CallPilot Desktop Messaging Installation and Maintenance GuideConfiguring Outlook 2002Out

32 Chapter 3 Installing and configuring Desktop MessagingN0008714 02• Do not select the Log on using Secure Password Authentication (SPA) check bo

Chapter 3 Installing and configuring Desktop Messaging 33CallPilot Desktop Messaging Installation and Maintenance GuideConfiguring Novell GroupWis

34 Chapter 3 Installing and configuring Desktop MessagingN0008714 025 In the Mailbox box, enter the subscriber’s mailbox number.6 At Check for new

Chapter 3 Installing and configuring Desktop Messaging 35CallPilot Desktop Messaging Installation and Maintenance GuideConfiguring Lotus NotesUpda

36 Chapter 3 Installing and configuring Desktop MessagingN0008714 024 On the File menu, click Database, and then click Replace Design.The Replace

Chapter 3 Installing and configuring Desktop Messaging 37CallPilot Desktop Messaging Installation and Maintenance GuideConfiguring Internet Mail c

38 Chapter 3 Installing and configuring Desktop MessagingN0008714 026 In the E-mail address box type the subscriber’s CallPilot address in the for

Chapter 3 Installing and configuring Desktop Messaging 39CallPilot Desktop Messaging Installation and Maintenance GuideConfiguring an LDAP directo

4 ContentsN0008714 02Removing the CallPilot Message Store . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33Configuring GroupWise

40 Chapter 3 Installing and configuring Desktop MessagingN0008714 02Configuring special settings for Outlook Express or Outlook in Internet Mail m

Chapter 3 Installing and configuring Desktop Messaging 41CallPilot Desktop Messaging Installation and Maintenance GuideConfiguring Netscape Messen

42 Chapter 3 Installing and configuring Desktop MessagingN0008714 0212 From When I delete a message, select Mark it as deleted.13 Select the Clean

Chapter 3 Installing and configuring Desktop Messaging 43CallPilot Desktop Messaging Installation and Maintenance GuideConfiguring an LDAP directo

44 Chapter 3 Installing and configuring Desktop MessagingN0008714 02Configuring Netscape Messenger 6.2If the subscriber uses Netscape Messenger ve

Chapter 3 Installing and configuring Desktop Messaging 45CallPilot Desktop Messaging Installation and Maintenance Guide12 Click the Next button.Th

46 Chapter 3 Installing and configuring Desktop MessagingN0008714 02Configuring Eudora ProTo change any part of this configuration after it is com

Chapter 3 Installing and configuring Desktop Messaging 47CallPilot Desktop Messaging Installation and Maintenance Guide12 Click the Next button wi

48 Chapter 3 Installing and configuring Desktop MessagingN0008714 02Configuring an LDAP directory service for Eudora Pro1 Start Eudora Pro.2 On th

49CallPilot Desktop Messaging Installation and Maintenance GuideChapter 4TroubleshootingThis chapter is about:• Troubleshooting during installation• T

Contents 5CallPilot Desktop Messaging Installation and Maintenance GuideThe subscriber has message access problems . . . . . . . . . . . . . . . .

50 Chapter 4 TroubleshootingN0008714 02Microsoft Outlook default mail clientYou see the error message when you install Desktop Messaging: “Either

Chapter 4 Troubleshooting 51CallPilot Desktop Messaging Installation and Maintenance Guide4 From Update CallPilot Mail databases, select Add CallP

52 Chapter 4 TroubleshootingN0008714 02Troubleshooting log on problemsInvalid credentialsThe subscriber sees messages such as “Invalid credentials

Chapter 4 Troubleshooting 53CallPilot Desktop Messaging Installation and Maintenance GuideTroubleshooting Outlook 2002 problemsThese are issues wi

54 Chapter 4 TroubleshootingN0008714 02Troubleshooting Lotus Notes log on problemsWhen Desktop Messaging is installed, Desktop Messaging appears u

Chapter 4 Troubleshooting 55CallPilot Desktop Messaging Installation and Maintenance Guide6 Make sure that:• the Inherit future design changes che

56 Chapter 4 TroubleshootingN0008714 02Troubleshooting after logging onThe CallPilot address book is emptyLotus Notes subscribers must log on to C

Chapter 4 Troubleshooting 57CallPilot Desktop Messaging Installation and Maintenance GuideMessages remain in the subscriber’s OutboxOn Microsoft O

58 Chapter 4 TroubleshootingN0008714 02• Ask the subscriber to check that their mailbox is not full. If their mailbox is full, they cannot send me

Chapter 4 Troubleshooting 59CallPilot Desktop Messaging Installation and Maintenance Guide"Unknown" appears in the Sender fieldIn some m

6 ContentsN0008714 02

60 Chapter 4 TroubleshootingN0008714 02Messages no longer on serverThe subscriber receives the error message: “This message could not be found on

Chapter 4 Troubleshooting 61CallPilot Desktop Messaging Installation and Maintenance GuideA subscriber who forwards or replies to a voice message

62 Chapter 4 TroubleshootingN0008714 02Accessing Desktop Messaging online HelpDesktop Messaging for Microsoft Outlook, Novell GroupWise, and Lotus

Chapter 4 Troubleshooting 63CallPilot Desktop Messaging Installation and Maintenance GuideUsing Desktop Messaging Support ToolsResetting the CallP

64 Chapter 4 TroubleshootingN0008714 02Using CPTraceYou can use CPTrace to collect information about problems with one of the desktop clients that

Chapter 4 Troubleshooting 65CallPilot Desktop Messaging Installation and Maintenance GuideCP Trace settingsThe CPTrace settings are stored in the

66 Chapter 4 TroubleshootingN0008714 02

CallPilot Desktop Messaging Installation and Maintenance Guide67IndexAAccessing Help 62CCallPilot Address Booksetting up in Outlook (Internet mail m

68 IndexN0008714 02configuring 35error message 50MMessage waiting indicator 60MicrosoftOutlook (Internet mail mode) 8Outlook Express 8Micros

7CallPilot Desktop Messaging Installation and Maintenance GuideChapter 1Requirements for installing Desktop MessagingAbout CallPilot Desktop Messaging

8 Chapter 1 Requirements for installing Desktop MessagingN0008714 02Software requirementsIntegrated clientsIntegrated clients run with a corporate

Chapter 1 Requirements for installing Desktop Messaging 9CallPilot Desktop Messaging Installation and Maintenance GuideWhere to get helpUSA and Ca